When will my order reach me and how much is delivery?
You will receive a confirmation email upon placing an order
Delivery is via Royal Mail
Free standard shipping (estimated 2-7 business days). Delivery times not guaranteed.
Express delivery (1-2 days) £5.50. Orders must be placed by 12 noon to guarantee this service.
Do you delivery internationally?
Yes we offer worldwide shipping. To find out if we ship to your country simply email us at firstname.lastname@example.org with your order enquiry. Please include what you would like to order and the full shipping address. We will send you the shipping information and costs. If you are happy to proceed we will email you an invoice for your order with a payment link. We accept all major credit and debit cards.
How long will it take for my delivery to arrive?
You will receive an email from us when your order has been dispatched. Orders are processed and shipped within 48 hours of receipt of payment – usually the same day - excepting weekends & UK Bank Holidays. Tracking is provided for all international orders and is sent when the order is shipped. We provide delivery estimates, however actual delivery time will depend on customs and carriers.
Will I have to pay customs?
International shipping charges do not include taxes or duties. Any additional charges - levied in transit or on arrival - for customs clearance must be borne by the recipient. We recommend that you contact your local customs office to request the details of these charges.
GENERAL SHIPPING INFO
Please be aware it is the customer’s responsibility to make sure that all shipping information and address is correct. Orders with incorrect shipping information, once shipped, cannot be corrected and any loss due to incorrect shipping information is not the responsibility of Sussex Soap House.