Are your products suitable for vegans?

All our products are suitable for vegans. None of our ingredients or products are tested on animals.



Are your products made in the UK?

Yes, our products are handcrafted in small batches in our Sussex studio.



Do your products contain any allergens?

Many of our soaps contain essential oils which we use for their benefits. Most essential oils contain naturally occurring allergens. We also use sweet almond oil in some of our soap so recommend checking the label before use.



Are your products organic?

We use natural, soil association certified organic plant oils in our soap. None of our products contain SLS, SLES, mineral oils, EDTA, parabens, proylene glycol, sulfates, phthalates, artificial colours, synthetic fragrances, silcones.



Are your soaps palm oil free?

We have formulated our soaps to be 100% palm oil free. We don't use palm oil or any products derived from palm oill. Palm oil or products made from palm oil are used widely in soap, cosmetics and beauty products. The palm oil industry is responsible for destroying Indonesia's forests which is accelerating climate change and threatening Orangutans to extinction. You will find palm oil in many soap bars on the market labelled as 'sodium palmate'. We are proudly palm oil free and this is part of our committment to sustainable sourcing and ethical production.



My order hasn't arrrived. What should I do?

We aim to deliver your items within 3-5 working days from order placement. If you require express delivery or your order has not arrived, please do not hesitate to contact us at info@sussexsoaphouse.co.uk



What does the FSC logo on your boxes mean?

The FSC logo certifies that the cardboard used in our packaging comes from FSC certified forests. The logo is recognised by WWF as the 'hallmark of responsible forest management.' FSC helps to take care of forests and the people and wildlife who live in them by ensuring forests are managed to strict environmental, social and economic standards.



FAQs